We respect your right to privacy. Our overall aim is to ensure that our collection and use of personal information is appropriate to the provision of services to you, and is in accordance with applicable data protection laws.
Who we are
The personal information we collect about you
How we store and use your personal information
How we share your personal information and who we share it with
Complaints, questions and suggestions
1. Who we are
We are Discovery Corporate Services Limited, registered in England with company number 08597513 whose registered office is at Chiswick Park Building 2, 566 Chiswick High Road, London W4 5YB, United Kingdom (“DCSL”) and we are the data controller of the personal information that we collect from you. DCSL is a subsidiary of Discovery, Inc. (“Discovery”). You can find out more about Discovery here.
We do not and will not knowingly collect information from any unsupervised child under the age of 13. The Services are not directed at children and we do not knowingly collect any personal information from children.
3. The personal information we collect about you
Information that you share with us
When you access and browse the Site (including when you submit personal information to us through data entry fields Site), we collect the following information from you:
your e-mail address;
any e-mail communications, including attachments, which you send to us.
Information from your online interactions
We collect the following information from your interaction with the Site:
how you access the Site and the devices that you use to access the Site. This includes collecting unique online identifiers such as IP address and your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site;
information about how you use the Site, including but not limited to your browsing information;
your preferences in receiving marketing from us and our third parties and your communication preferences;
information about how you engage with our online marketing; including information about whether our marketing is delivered to you and how you interact with it; and
any e-mail communications, including attachments, which you send to us.
Third parties or publicly available sources
We may receive personal data about you from various third parties as set out below:
technical data from the following parties:
analytics providers based inside and outside the EU, such as Google Analytics;
advertising networks based inside and outside the EU such as Freewheel;
data management platform providers based inside and outside the EU, such as Adobe Audience Manager, and
search information providers.
if you access the Site through a third-party social media account such as Facebook, we will collect certain information relating to your account with those social media platforms including your name, profile image, age group, gender and other information available on your public profile. You can manage the data which is shared by social media platforms with us by amending your preferences through using the privacy settings which these third parties provide on their platforms;
third parties that provide certain services to us within the Services, for example, facilitating and administering customer feedback forms, newsletter subscriptions and competitions;
contact, financial and transaction data from providers of technical, payment and delivery services;
identity and contact data from data brokers or aggregators; and
identity and contact data from publicly availably sources;
4. How we store and use your information
We collect, store and use your personal data including your name, contact details and other information submitted to us, and service usage data for our legitimate interests, so that we can:
make the Site available to you;
provide any services that you request;
administer the services;
if you have entered into a competition on the Site, then we will use your contact details (such as e-mail address or postal address) to inform you if you have won a prize;
deal with your enquiries and requests (for example if you were to call customer services to ask for help and assistance then we would need to process your contact details); and
suggest similar products to you that you may be interested in and to understand which products appeal to our customers.
We do not believe that our storage and use of your personal information for these purposes will unduly prejudice your rights and freedoms.
Sometimes, our use of your personal information is for purposes which are ancillary to the provision of the Site and the services. In those circumstances, we believe we have a legitimate interest in handling your personal information, and do not believe that this storage and use of your personal information will unduly prejudice your rights or freedoms.
The relevant circumstances are:
detecting and preventing fraud;
keeping the Site, products and IT systems secure;
ensuring that our own processes, procedures and systems are as efficient as possible;
analysing and enhancing the information that we collect;
determining the effectiveness of our promotional campaigns and advertising;
to use IP addresses and device identifiers to identify the location of users and block any unauthorised users;
in some very limited circumstances, we will need to handle your personal information in a certain way to comply with our legal requirements; for example if we are asked by regulatory bodies or law enforcement agencies to share the information;
where you have given us your consent, contacting you by e-mail with products and Services which we think may interest you; and
where you have opted out of our marketing or objected to receiving e-mails from us, then we need to keep records of your preferences to ensure that we do not contact you if you have asked us not to.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We collect anonymised details about visitors to our website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
We want to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your name, contact details, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
We will get your express opt-in consent before we share your personal data with any company outside our group of companies for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
5. How we share your personal information and who we share it with
We disclose information under the following circumstances:
Third-party service providers: When we share information with third-party service companies to facilitate or to provide certain services on our behalf. This will include:
IT infrastructure companies that facilitate our provision of the Site and the services to you, for example;
IT support service providers; and
other third-party service providers, for the purpose of tracking our customers’ use of the Site and the services.
These companies are authorised to use your personal information only as necessary to provide these Services to us.
Merger or acquisition: When we need to transfer information about you if we are acquired by or merged with another company. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified afterwards via e-mail and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
6. International transfers
When transferring personal information outside the UK and EEA, we will:
include the standard contractual data protection clauses approved by the UK Government or the European Commission (as applicable) for transferring personal information outside the EEA into our contracts with those third parties (these are the clauses approved under Article 46.2 of the General Data Protection Regulation (“GDPR”) and the UK version of it); or
ensure that the country in which your personal information will be handled has been deemed “adequate” by UK Government or the European Commission (as applicable) under Article 45 of the GDPR (and the UK version of it); or
Technologies such as cookies, beacons, tags and scripts are used by us and our partners, affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
We are committed to protecting your personal information using appropriate technical and operational measures such as access controls that restrict and manage the ways in which your personal information is stored and handled.
9. Data Retention
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. Your rights
You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us at DPO@discovery.com at any time. You have the right to request that we:
provide access to any personal information we hold about you;
update any of your personal information which is out of date or incorrect;
delete any personal information which we are holding about you;
restrict the way that we process your personal information;
prevent the processing of your personal information for direct-marketing purposes;
provide your personal information to a third-party provider of services;
provide you with a copy of any personal information which we hold about you; or
consider any valid objections which you have to our use of your personal information.
We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances.
If an exception applies, we will tell you this when responding to your request. We may request you to provide us with information necessary to confirm your identity before responding to any request you make.
11. Third-party sites
13. Complaints, questions and suggestions
We have a Data Protection Officer that can assist with all queries regarding our processing of personal information. Our Data Protection Officer can be contacted by e-mailing DPO@discovery.com.
You may also make a complaint to our supervisory body for data protection matters (the Information Commissioner’s Office in the UK) or seek a remedy through local courts if you believe your rights have been breached.
You have the right to lodge a complaint with the local data protection authority in the UK if you believe we have not complied with applicable data protection laws. Please see below for details of the local data protection authority in the UK.